Shipping policy

Shipping Information 

All packages ship from our South Pasadena, California location. Domestic orders placed by 12:00 pm PT ship the same day, excluding backordered items, weekends and shipping holidays. Orders placed on a weekend or shipping holiday will ship the next business day. Shipping estimates begin the day after your order has shipped and also exclude weekends and shipping holidays. For example, a Two Day Air order shipped on Thursday will be delivered the following Monday.  

UPS does not ship to P.O. Boxes. Please select Priority Mail or Express Mail for shipments to P.O. Boxes or military addresses. 

Free Ground Shipping — $100 minimum! 

Now offering Free Ground shipping on orders of $100 or more delivered within the 48 contiguous United States with a maximum weight of 10 lbs. Based on location, UPS Ground will be your Free shipping option at checkout.   

Ground Transit Days 

$10 Two Day Shipping 

Now offering UPS Two Day shipping for only $5 on orders of $75 or more delivered within the 48 contiguous United States with a maximum weight of 10 lbs. You will still find this a cost and time effective shipping method for orders exceeding 10 lbs. 

Next Day + Overnight Shipping 

Based on location, choose between UPS Next Day Saver and FedEx Standard or FedEx Priority Overnight for expedited delivery within the 48 contiguous United States. Prices vary based on destination and package weight. First time customers choosing Next Day or Overnight shipping may require verification. Saturday delivery is available for an additional fee. To receive Saturday overnight delivery, please contact Customer Service as it is not available through the website. 

FPO/APO Military Addresses + P.O. Boxes 

Customers with military addresses or P.O. Boxes as your shipping destination will choose Priority Mail or Express Mail. Unfortunately, both options are excluded from shipping promotions. 

Retail Pickup Orders 

Skate Season does not offer pickup orders at this time but will by the end of 2020.  

International Shipping 

International customers please refer to our International page for shipping information.  

Shipping Address Updates 

Re-routing a domestic package after it has shipped from our facility is subject to a $12.00 service fee. International shipments, and domestic packages shipped via USPS cannot be updated or altered after leaving our facility. We strongly recommend checking your confirmation email promptly after placing an order. 

Returns + Exchanges 

Skate Season Inc., always wants you to get what you want. In the event that you would like to exchange or return an item please print our returns & exchange form and abide by the following guidelines: 

see attached  Return Form  

Please send all returns or exchanges to: 

Skate Season Inc.,  
747 Buckley Road 
San Luis Obispo, CA 93401 

Clothing 

  • All clothing must be returned unwashed and unworn with the original tags still attached. 
  • No stains, pet hair, human hair, make-up, smoke smell, or other inappropriate smells. 
  • Clothing that has been worn and/or washed cannot be exchanged or returned. 

Shoes 

  • Shoes must be returned in the same state they were received. Unworn. 
  • Please use the box the shoes were shipped in to return shoes. Do not place any shipping labels or tape directly on the shoe box. 
  • Please make sure shoes do not have any sock fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them. 

Pre-Built Skateboards, Skateboard Decks and Parts 

  • Skateboards must be returned without being skated. 
  • All skateboard decks cannot be exchanged or returned if gripped or assembled. 
  • All skateboard parts cannot be exchanged or returned once assembled. 
  • Shrink wrapped product must be returned with the wrap still sealed. 

Decks and Wheels 

Skate Season Inc., does its best to stock exactly what's pictured on the site, but in some cases, it is beyond our control. Manufacturers will sometimes change the background or foreground colors on a deck or wheel to provide skateboarders with options so that not everything is the same. We will do our best to provide you with the exact product, but we still may receive a change from the manufacturer. Colors may vary, so we will not hold responsibility for items that may differ. You may always return a product as long as it is UNUSED and in its ORIGINAL condition. 

Note: Any items sent back that do not abide by these guidelines will either be sent back to the customer or will be issued Skate Season Inc., store credit, at Skate Season Inc., discretion. All Returns and Exchanges must be submitted within 60 days of the Invoice date. Returns and Exchanges received after 60 days may also be returned to the customer or issued store credit, at the discretion of Skate Season Inc.,.Defective Product  

Defective Product 

Skate Season Inc., wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either by the manufacturer or Skate Season Inc., Please note, product purchased more than 30 days from the original invoice date will not be considered for defect. 

All defective products should be shipped back to Skate Season Inc., where our quality control department will examine it and do one of the following: 

  1. Consider it defective through Skate Season Inc., standards, and immediately ship your replacement or provide store credit for the cost of the item 
  1. Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received 

Never ride a skateboard in the rain. Riding in the rain can cause problems such as rusted bearings, delamination, warping, and graphic smearing. This will void any manufacturer's warranty and/or any acceptable return to Skate Season Inc., 

 

Returns & Exchanges 

Return Address: Skate Season Inc., / Returns & Exchanges 726 Mission Street, South Pasadena CA 91030 

Domestic: 949.338.9239 International: 1.949.400.8885  returns@skateseason.com 

Skate Season Inc., gladly accepts returns & exchanges up to 30 days of original invoice date.  Items must be returned in new, store-bought condition to receive a refund or exchange. You will not be refunded the original shipping cost unless the item is deemed defective. Do not place packing tape or shipping labels directly on shoeboxes or mutilate shoeboxes in any way. The following items are NOT eligible for refund or exchange: 

  • Items that have been used, worn, washed, ridden or smell of odor.
    • Shoes that have sock fuzz, lint, hair, dirt or any other foreign substance. • Assembled skateboards or decks applied with grip tape or opened packages on any accessory, scratches on accessories.

Return shipping is Free if you are located in the 48 contiguous United States. Please use the complimentary UPS Ground return label that was included in your delivery. Orders shipped outside the 48 contiguous United States are not eligible for free return shipping. 

Please complete Return Form so we may better assist with your Refund or Exchange. 

Action Requested 

Original Invoice Number 

Exchange 

Store Credit 

WI - Wrong Item Shipped 
WD - Not As Described or Pictured 

Items Requested (Exchange) 

TB - Too Big WO - Ordered Wrong Item TS - Too Small CM - Changed Mind 

Refund Original Credit Card 

DQ - Defective / Damaged 

Items To Be Returned 

Code 

Product Name 

Color 

Size 

 

 

 

 

 

 

 

 

 

 

 

 

QTY 

Product Name 

Color 

Color 

Size 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shipping Method 

Free Ground 

Additional Comments: 

Backorder Item 

Daytime Phone: 

Email Address: